Spirit Airlines agent suspended for fight with customer
IRVING, Texas (WFAA) — A Spirit Airlines agent has been suspended after cellphone video captured an argument between the agent and a customer, who allegedly called it racial and homophobic slurs.
Thomas Shannon, a professional cinematographer, was Thursday at Dallas-Fort Worth International Airport waiting to fly to Tanzania, where he is to work on a documentary. He was at the Panda Express when he heard screams.
“I just dropped my food on the counter, ran as fast as I could, just to see what happened,” Shannon said.
Using her cellphone, Shannon captured video of an altercation between a male Spirit Airlines agent and a female customer. He then uploaded the video to Instagram.
The video shows the two yelling at each other before the woman pushes the officer. As another man tries to intervene, the argument escalates, with the woman punching the officer, who then runs after her and punches her back. Throughout the video, the woman directs racial and homophobic slurs at the officer, who is black.
“I think we need to have a dialogue about physical abuse, airport security, why airports are so dangerous,” Shannon said.
Since the video was uploaded, Spirit Airlines said the agent, who was employed by a local partner company, has been suspended.
As for Shannon, he says his video has sparked a lot of discussion online.
“I would just encourage everyone to have an honest conversation about this video and ask themselves what they would do, what they should do,” he said.
Spirit Airlines said it is aware of the incident and is cooperating with local law enforcement. It is not yet known whether charges will be filed.
Copyright 2022 WFAA via CNN Newsource. All rights reserved.