The Tech Push: Reshaping the Elevator and Escalator Industry
Written by: Sebi Joseph, President, Otis India
As recent years have shown, technology is reshaping countries, businesses and the way we operate. The use of technology has further accelerated to meet the needs and preferences of today’s consumers. Moreover, when it comes to infrastructure and construction industries in India, technology has taken a step ahead in all spheres of business operations. From design and customer service to monitoring and remote diagnostics, technology has become a leader. Considering the same, there is also a significant technological push in the elevator and escalator industry with its various offerings such as:
Ride without contact
Elevators are the backbone of a building. They are a necessity in residential and commercial buildings, and one cannot help but use them. Keeping passenger safety in mind while pressing buttons to reach their destination, elevator companies have resorted to contactless technology to travel using electronic calling apps. The app allows passengers to call the elevators and select the floor destination from their mobile phones, making the journey process completely contactless.
To further enhance this contactless experience, elevator and escalator actors are leveraging adjacent domain voice and video technology. The idea is to enable a two-way voice network. This means that passengers can talk to the helpline and diagnostic experts remotely via voice-activated devices. Likewise, video interactions are enabled with an LCD screen, through which maintenance teams can centrally manage customer requests such as moving between floors, moving equipment, managing events, etc Additionally, these voice and video technologies ensure passenger safety by introducing controlled elevator access which, in turn, prevents the possibilities of unauthorized entry into the building.
In a world where time is money, people are always in a rush to get from one destination to another. Therefore, in line with the value of time, the vertical mobility industry strives to provide solutions for congestion-free passenger movement with destination management systems. The system continuously assesses passenger traffic in real time and assigns the nearest elevator car to passenger requests, effectively reducing passenger waiting time. This intelligent system developed using an advanced algorithm provides a fast journey for passengers and thus solves the problem of overcrowding and eliminates long waiting times for passengers.
Performance analysis and customer service go hand in hand. A prolonged downtime of an elevator is likely to block the mobility of many people, especially in a medium or high-rise building, which can cause a delay in the work. To get elevators back into service faster, elevator technicians in the field are equipped with service apps that provide multiple features such as performance dashboard, ride quality, and elevator health monitor. elevator. In addition, these applications are connected to the company’s rich scan data and spare parts management system which allows technicians to intervene more quickly. By harnessing the power of real-time data, machine learning, and data analytics, elevator companies attempt to prevent potential downtime and continuously monitor elevator performance data and maintenance. remote elevator.
As the future is digital, the vertical mobility industry is harnessing the power of IoT and digital algorithms to create various applications connected to smart elevators that can communicate with passengers, building managers, staff service and other systems. These comprehensive, digitally connected systems provide real-time service solutions and proactive elevator maintenance that enhance the customer ride experience and ensure passenger reliability, efficiency and safety.
Surfing the digital wave
Another trend that will take shape in the elevator and escalator industry will be online elevator sales where customers can select, customize and reserve elevators at the right price. This feature will make the reservation process easier, more accessible to customers, and compared to the traditional reservation system, online reservation platforms will cut the time of the sourcing process in half. In the same vein, Otis India launched its online order booking platform in August 2021 to completely digitize its business operations from booking to products to services.
In conclusion, smart digital solutions in the elevator and escalator industry are not only used as a means to deliver enhanced product functionality, but also to improve the overall customer experience at all stages and to also incorporate security.
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