Zelros receives the 2021 Frost & Sullivan Technology Innovation Leadership Award in Europe for helping insurance companies improve customer experience and personalization with their AI platform
“Zelros’ platform generates insights by analyzing voice interactions, claims, underwriting documents and other insurance-specific data through connectors to unlock new and relevant information from every live conversation. “, said Mohammed Riyaz Ahmed, Senior Industry Analyst. “As a result, operators, banks and brokers better understand customer needs, improve the quality of policy content advice, and increase cross-sell and up-sell capabilities before the customer calls. “
“Thank you Frost & Sullivan for this recognition, we are grateful to our clients, partners and the Zelros team for continuing to push the boundaries of the insurance market. Together, we will lead to a significant change in the future of InsurTech. ” noted Christophe Bourguignat, CEO and founder of Zelros.
A really compelling benefit of the platform is its computer vision capabilities, which help it extract key data points from insurance policy documents. It helps insurers gain customer profiles by leveraging their interaction history and providing key summary points. Profiles can be used to modernize customer interactions for agents and deliver the best customer experience.
Zelros’ platform manages, maintains and increases insurance sales and offers automated self-growth assessments for agents. It enables insurance companies to achieve their goals faster and at scale with existing resources. The company currently serves clients across the industry, including insurers, banks, brokers and reinsurers. With the pandemic prompting the adoption of remote capabilities, the platform is poised for wider adoption.
“Zelros’ platform allows insurance agents to easily identify potential customer needs, understand the customer’s history with the business and provide more personalized insurance. some products,” Riyaz noted. “By providing insurers with a history of the customer journey enriched with contextual insurance specific data points and understanding the intentions of policyholders and prospects, agents are in a better position to attract more customers and increase premiums. ”
Zelros will be at Ensuring Tech Connect in Las Vegas this week, and you can find out more at the co-partner booth with Capgemini # 747.
Each year, Frost & Sullivan presents this award to the company that has demonstrated uniqueness in the development and exploitation of new technologies offering significant customer value.
The Frost & Sullivan Best Practices Awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market players and measure performance through in-depth interviews, analysis and secondary research to identify best practices in the industry.
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Zelros, a pioneering and award-winning AI solution for InsurTech, enables insurance distributors to transform their customer experience across online and offline channels. With rapidly changing customer buying behaviors, distributors are using Zelros to stay competitive, generate higher revenue while minimizing churn rate by delivering a proactive, personalized omnichannel experience. Zelros also helps to stay compliant with ethical AI programs. The largest global insurance companies such as MAIF, Groupe BPCE, Groupama, Crédit Agricole, Matmut, Groupe Bâloise, HDI, AssurOne and Simpego trust Zelros. Today the company operates in North America, France, Germany, Switzerland, and Italy. Learn more
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SOURCE Frost & Sullivan